DARA Terms and Conditions

1. Introduction and Acceptance of Terms

1.1 Agreement to Terms

Welcome to DARA ("Platform," "Service," "we," "us," or "our"). By accessing or using the DARA platform, mobile application, or any related services, you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

1.2 About DARA

DARA is a digital recovery platform designed to support individuals overcoming drug or alcohol addiction by connecting them with certified recovery coaches through paid voice or video sessions. The Platform also provides AI-based recommendations, progress tracking, and wellness tools.

1.3 Important Disclaimers

DARA IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL TREATMENT, EMERGENCY SERVICES, OR CLINICAL THERAPY. If you are experiencing a medical emergency or crisis, please contact emergency services (911 in the US) or your local crisis hotline immediately.

DARA provides coaching and support services, not medical or clinical treatment. Our coaches are certified recovery coaches, not licensed medical professionals unless otherwise specified.

1.4 Eligibility

You must be at least 18 years old to use DARA. By using the Service, you represent and warrant that you are of legal age to form a binding contract.

1.5 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

2. Account Registration and Security

2.1 Account Creation

To access certain features of DARA, you must create an account by providing accurate, current, and complete information including:

Full name
Email address or phone number
Password
Any additional information required for evaluation or coach matching

2.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach

2.3 Account Suspension or Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms
You provide false or misleading information
You engage in fraudulent, abusive, or illegal activity
Your account poses a security or safety risk to other users or the Platform

2.4 Account Deletion

You may request account deletion at any time through the Platform settings. Upon deletion:

Your personal data will be deleted in accordance with our Privacy Policy
Unused premium sessions do not carry over and are non-refundable
Session recordings and evaluation data will be permanently deleted after 60-90 days
Coaches will lose access to your recovery records

3. User Roles and Responsibilities

3.1 Patient/User Responsibilities

As a patient or user seeking recovery support, you agree to:

Provide accurate information during evaluation and onboarding
Attend scheduled sessions or cancel with at least 24 hours' notice
Communicate respectfully with coaches and platform staff
Use the Service for its intended purpose (recovery support)
Not use the Platform to seek or distribute controlled substances
Not harass, threaten, or abuse coaches or other users
Report any safety concerns or violations to DARA administrators

3.2 Coach Responsibilities

As a certified recovery coach on DARA, you agree to:

Provide accurate credentials, certifications, and professional information
Maintain professional boundaries and ethical standards
Protect patient confidentiality and privacy
Conduct sessions professionally and respectfully
Update your availability calendar accurately
Respond to client messages within reasonable timeframes (Premium clients)
Report any safety concerns or ethical violations to administrators
Not engage in any form of exploitation, harassment, or unprofessional conduct

3.3 Prohibited Conduct (All Users)

You may not:

Use the Platform for any illegal purpose
Impersonate another person or entity
Share your account credentials with others
Attempt to access another user's account without permission
Interfere with or disrupt the Platform's operation
Upload viruses, malware, or malicious code
Scrape, harvest, or collect user data without authorization
Use the Platform to promote competing services
Record sessions without explicit consent (where required by law)
Violate any applicable laws or regulations

4. Services and Features

4.1 Evaluation and Assessment

DARA provides intake assessment to help identify emotional and behavioral recovery needs. This assessment:

Is not a medical diagnosis
Should not replace professional medical evaluation
Is used to match users with appropriate coaches
May be updated periodically to track progress

4.2 Coaching Sessions

Session Types:

Voice sessions (audio only)
Video sessions (audio and video)
In-app messaging (Premium users only)

Session Duration:

Standard sessions are 30 minutes unless otherwise specified
Coaches may end sessions early if safety or ethical concerns arise

4.3 Mood Tracking

Users can track their daily mood and emotional state. Mood data:

Is stored privately in your user profile
May be shared with your assigned coach to inform recovery support
May trigger AI-driven insights and recommendations (Premium feature)

4.4 AI Recommendations (Premium Feature)

Premium users receive AI-driven insights based on mood patterns and evaluation results. These recommendations:

Are suggestions, not medical advice
Are based on patterns observed in your mood logs

5. Subscription Plans and Pricing

5.1 Free Plan

Free users can:

Sign up and create an account
Take the evaluation test
Access mood tracking
View AI-driven insights (limited)
Pay per session to access coaching

Free users cannot:

Message coaches between sessions
Access unlimited AI insights

5.2 Premium Plan

Premium subscribers receive:

4 coaching sessions per month (voice or video)
Unlimited in-app messaging with assigned coach
Full AI-driven insights and recommendations
Priority session scheduling
Early access to new features

Premium Subscription Terms:

Billed monthly on a recurring basis
Sessions reset at the start of each billing cycle (every 30 days)
Unused sessions do not roll over to the next month
If upgraded mid-month, your 30-day cycle starts from the payment date

5.3 Pay-Per-Session

Free users can book individual sessions by paying per session. Session pricing is displayed at the time of booking.

5.4 Pricing Changes

We reserve the right to change pricing with 30 days' notice. Price changes will not affect active subscriptions until the next renewal period.

6. Payment Terms

6.1 Payment Methods

DARA accepts payment via:

Credit/debit cards (Stripe)
Google Pay
Apple Pay
Amazon Pay

6.2 Payment Authorization

By providing payment information, you authorize DARA to charge:

One-time session fees (Pay-Per-Session users)
Recurring monthly subscription fees (Premium users)
Any applicable taxes or fees

6.3 Payment Processing

All payments are processed securely through Stripe. DARA does not store full credit card information on our servers.

6.4 Failed Payments

If a payment fails:

You will be notified via email
Premium access may be suspended until payment is resolved
Unpaid sessions may be canceled

6.5 Billing Disputes

If you believe you have been charged incorrectly, contact us at support@dararecovery.com within 30 days of the charge. We will investigate and resolve disputes in good faith.

7. Cancellations and Refunds

7.1 Session Cancellation Policy

By Users:

Cancellations made 24+ hours before the session: Full refund or session credit
Cancellations made less than 24 hours before: No refund; treated as a no-show
No-shows: Session is marked as completed and charged; coach is paid

Rationale: This policy protects coaches' time and ensures platform sustainability.

By Coaches:

If a coach cancels, you receive a full refund or session credit
If a coach is repeatedly unavailable, you may request a coach change

7.2 Subscription Cancellation

You may cancel your Premium subscription at any time:

Cancellation takes effect at the end of the current billing cycle
You retain Premium access until the end of the paid period
Unused sessions at cancellation are forfeited (no prorated refunds)
No refunds for partial months

7.3 Refund Policy

Non-Refundable:

Completed sessions (including no-shows)
Partial subscription months
Unused Premium sessions at cancellation

Refundable:

Sessions canceled 24+ hours in advance
Sessions canceled by coaches
Duplicate charges or billing errors
Platform failures preventing session delivery

7.4 Refund Requests

To request a refund, contact support@dararecovery.com with:

Your account email
Session or transaction details
Reason for refund request

Refunds are processed within 7-10 business days.

8. Coach Compensation and Payouts

8.1 Coach Earnings

Coaches earn $20 per completed session, regardless of whether the user is on a Free or Premium plan.

Completed Session Defined: A session is considered "completed" when:

The session is conducted as scheduled
The user does not show up (no-show)
The coach marks the session as completed

8.2 Payout Threshold

Coaches must reach a minimum balance of $100 (5 completed sessions) before withdrawals are enabled.

8.3 Payout Schedule

Payouts are processed bi-weekly on the:

15th of each month
Last day of each month (or next business day)

Even if you reach the $100 threshold mid-cycle, the payout occurs on the next scheduled payout date.

8.4 Payout Method

Payouts are processed via Stripe to the bank account you provide during onboarding. You are responsible for:

Providing accurate bank details
Updating information if bank details change
Any taxes or fees associated with receiving payments

8.5 Failed Payouts

If a payout fails:

You will be notified immediately
Funds return to your accrued balance
You must update your bank details
Retry occurs on the next payout cycle

The platform retains the difference between the user's payment and the coach's $20 flat fee to cover operational costs, payment processing, and platform maintenance.

9. Coach Verification and Standards

9.1 Coach Application

To become a coach on DARA, you must:

Submit an application with credentials and certifications
Provide government-issued ID for verification
Pass an admin review process

9.2 Required Credentials

Coaches must provide:

Relevant training certificates (e.g., Addiction Counseling, Mental Health Coaching)
Professional license or certification (if applicable)
Proof of experience in recovery coaching or related field

9.3 Approval Process

Admin reviews all applications and may:

Approve the application (coach gains dashboard access)
Request additional information
Reject the application

9.4 Ongoing Compliance

Coaches must:

Maintain valid certifications
Adhere to professional and ethical standards
Update the platform if credentials expire or change

9.5 Coach Removal

DARA reserves the right to remove coaches who:

Violate these Terms
Receive repeated user complaints
Fail to maintain professional standards
Provide false credentials

10. Coach Assignment and Changes

10.1 Initial Coach Assignment

Coaches are matched to users based on:

User evaluation results
Coach specialization and expertise
Coach availability

10.2 Coach Changes (Premium Users)

Premium users may request a coach change:

Once per billing cycle (monthly)
User must have no pending or booked sessions with current coach
Evaluation report is transferred to the new coach
Old coach loses access to user's data
Unused sessions remain valid

10.3 Admin Overrides

Admins may override coach change limitations in special cases such as:

Coach becomes unavailable or leaves the platform
Safety or ethical concerns arise

11. Data Privacy and Security

11.1 Data Collection

DARA collects and stores:

Personal information (name, email, phone)
Evaluation and assessment data
Mood tracking logs
Session recordings (deleted after 60-90 days)
Payment information (processed via Stripe)

11.2 Data Use

Your data is used to:

Provide coaching and support services
Match you with appropriate coaches
Improve platform functionality
Comply with legal obligations

With Coaches: Your evaluation report and mood data are shared with your assigned coach to inform recovery support.

With Third Parties: We do not sell your data. We may share data with:

Payment processors (Stripe)
Service providers assisting with platform operations
Law enforcement if required by law

11.4 Data Security

We use encryption and security best practices to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

11.5 Session Recordings

Session recordings (if applicable):

Are AI-monitored for safety and quality
Are automatically deleted after 60-90 days
Are accessible only to assigned coach, user, and admin (as needed)

11.6 Your Rights

You have the right to:

Access your personal data
Request data correction or deletion
Withdraw consent for data processing (where applicable)
Export your data

12. Intellectual Property

12.1 Platform Ownership

DARA and all related content, features, and functionality (including software, design, text, graphics, logos) are owned by [Company Name] and protected by copyright, trademark, and other intellectual property laws.

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial use in accordance with these Terms.

12.3 User-Generated Content

You retain ownership of any content you submit (e.g., mood logs, messages). By submitting content, you grant DARA a worldwide, royalty-free license to use, store, and display your content solely to provide the Service.

12.4 Prohibited Use

You may not:

Copy, modify, or distribute Platform content without permission
Reverse engineer or decompile the Platform
Use DARA branding without authorization

13. Disclaimers and Limitations of Liability

13.1 No Medical Advice

DARA IS NOT A MEDICAL SERVICE. The Platform provides coaching and support, not medical treatment, diagnosis, or therapy. Always consult a licensed healthcare provider for medical advice.

13.2 Platform Availability

We strive to maintain platform availability but do not guarantee uninterrupted or error-free service. We may suspend or modify the Service for maintenance or updates.

13.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DARA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Indirect, incidental, consequential, or punitive damages
Loss of profits, data, or goodwill
Damages arising from your use or inability to use the Service
Actions or omissions of coaches or other users

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO DARA IN THE 12 MONTHS PRECEDING THE CLAIM.

13.6 Indemnification

You agree to indemnify and hold harmless DARA from any claims, damages, or expenses arising from:

Your violation of these Terms
Your use of the Service
Your violation of any third-party rights

By using DARA, you consent to receive electronic communications from us, including:

Service announcements
Administrative messages
Marketing communications (you may opt out)

These communications are part of your relationship with DARA.

17. Acknowledgment and Agreement

BY USING DARA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.