DARA Privacy Policy

DARA ("DARA," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, mobile application, and related services.

By using DARA, you agree to the practices described in this Policy.

1. Information We Collect

We collect only the information necessary to provide recovery coaching services.

1.1 Information You Provide

• Full name
• Email address
• Phone number (if provided)
• Account login details
• Evaluation and intake responses
• Mood tracking logs
• Messages between you and your coach
• Session booking information
• Payment details (processed via Stripe)

1.2 Information Collected Automatically

• Device and browser information
• IP address
• Usage data (how you interact with the platform)

1.3 Session Recordings

Voice or video sessions may be recorded for safety and quality monitoring. Recordings are automatically deleted within 60–90 days unless required for legal or safety reasons.

2. How We Use Your Information

We use your information to:

• Provide recovery coaching services
• Match you with appropriate coaches
• Deliver AI-driven insights (Premium users)
• Process payments
• Improve platform performance
• Respond to support requests
• Comply with legal obligations

We do not sell your personal data.

3. How We Share Information

We share information only when necessary.

With Your Assigned Coach

Your evaluation results, mood logs, and relevant activity data are shared with your assigned coach to support your recovery journey.

With Service Providers

We use trusted third-party providers to operate the platform, including:

• Stripe (payment processing)
• Hosting and cloud service providers

These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by law, court order, or to protect the safety of users or the public.

4. Data Storage and Security

We use encryption, secure servers, and industry best practices to protect your information.

While we take strong measures to protect your data, no system is completely secure. By using DARA, you acknowledge this inherent risk.

5. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal obligations.

• Account data: Retained while your account is active
• Session recordings: Deleted within 60–90 days
• Payment data: Processed securely via Stripe (we do not store full card details)

You may request deletion of your account at any time.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Export your data
• Withdraw consent where applicable

To exercise your rights, contact: support@dararecovery.com

7. Cookies and Tracking

We may use cookies and similar technologies to improve user experience and analyze platform usage. You can manage cookie settings through your browser.

8. Children’s Privacy

DARA is intended for individuals 18 years and older. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app notification.

Continued use of DARA after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@dararecovery.com

Last updated: 03/04/2026